FAQs:

WHAT IS YOUR RETURN POLICY?

We do accept returns on unopened items. Reach out to support@clementinekids.com within 30 days of delivery for help with return questions. Original shipping on orders is non-refundable. We do not offer free-shipping on returns (except for damaged or flawed items.) Refunds on the cost of items will be made upon the arrival of the return item or proof that the item has been sent. 

WILL I BE ISSUED A RETURN SLIP? 

Original shipping on orders is non-refundable. We do not offer free-shipping on returns (except for damaged or flawed items.) 

MY ITEM ARRIVED FLAWED OR DAMAGED. WHAT CAN I DO?

Reach out to support@clementinekids.com with your order number and a photo and description of the issue. We will replace or refund your item and do everything we can to make things right! 

I JUST PLACED AN ORDER, WHEN WILL I RECEIVE IT?

Orders typically ship within 3-5 business days. You will receive tracking confirmation as soon as your order ships. 

DO YOU SHIP INTERNATIONALLY?

Yes! We do ship internationally. Our website will calculate the exact cost of shipping to your location when you input your address. We can not guarantee a delivery time window with any international order and do not accept returns or exchanges with international orders. 

I OWN/MANAGE A STORE, CAN I SELL YOUR PRODCUTS?

We'd love to work with you! You can find us on clementinekids.faire.com. Reach out to accounts@clementinekids.com with any specific questions. 

THE BLANKET I WANT IS OUT OF STOCK, WHEN WILL IT BE BACK?

We are doing our best to keep up with the high demand for our products.
The best way to find out about product restocks is to sign up for email alerts on the product page you're hoping to get ahold of! Reach out to support@clementinekids.com with any specific questions! 

I HAVE A REQUEST FOR A NEW PRODUCT OR PATTERN

We always appreciate hearing what our customers want from us. If you have  product or pattern ideas, let us know at marketing@clementinekids.com.